Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
People succeed and organizations succeed because their leaders succeed.
Product Formats:

Audio CDs

"I Need my Laser Pointer" and Other PowerPoint Myths Busted

Are you a slave to PowerPoint? Is it getting in the way of making your main points? This training session busts the most prevalent PowerPoint myths, so your audiences remember you for you and not your PowerPoint.

$229.00 Add to Cart

Business Communication Etiquette: How to Deal with People

If you’re not getting the reactions you expect when you communicate with people—to the point that you dread picking up the phone or typing that email—maybe it’s time to brush up on how you communicate and interact with your colleagues.

$229.00 Add to Cart

Business Communications Is a Contact Sport!

Do you know the critical elements that are essential to outstanding business communications. Learn from Bert Decker what the top executives need to know, and often don't.

$229.00 Add to Cart

Choosing Your Words Wisely: A Simple Step to Better Business Writing

The written documents your company produces, from marketing brochures and sales letters to formal reports and e-mails to customers, create tangible, concrete samples of the work your company produces.

$229.00 Add to Cart

Communicating with Customers for Results

The key to success in business today is the ability to communicate effectively with your customer. After all, if you aren't excited by your products or services, why would your customer be?

$229.00 Add to Cart

1/3/13: Managing Workplace Conflict: Who Are These People - and Why are They Driving me Crazy?

When people are driving you crazy at the office, it's easy to point fingers - but whether it's your fault or not, it still affects you. How not to feed into the drama...and maybe even make it better.

$219.00 Add to Cart

21 Workplace Personalities: How to Say the Right Things at the Right Time PowerPack

The advice presented in this new PowerPack offers the best ways to communicate with a variety of workplace personalities, including: change resisters, chronic complainers, irate customers, nitpickers, office dictators, procrastinators and many more.

$99.00 Add to Cart

23 Ways to Impress People...And Get What You Want PowerPack

This special report provides you with the best thinking on how to increase your influence and heighten the positive impressions that you make on the people around you at work.

$129.00 Add to Cart

240 of the Best Quips And Quotes...Ever!

No downers here, just funny and inspirational quips and quotes! Stir your audience into action by peppering them into your next speech. Or simply read them yourself as a late afternoon morale booster.

$12.50 Add to Cart

252 Ways to Communicate Better, Work Smarter & Get Ahead

This popular tip book provides 252 to-the-point and actionable tips...

$12.50 Add to Cart

252 Ways to Communicate Better, Work Smarter & Get Ahead PowerPack

This 47-page tip book is filled with reminders, practical tips and plain old good advice for those who want to excel at work.

$99.00 Add to Cart

C3: Clear Concise Communication

This multimedia toolkit presents you with an effective communication strategy. With it, you will learn how to communicate in a direct manner—-across all channels—-that will ensure that you get the results you want.

$387.00 Add to Cart

Mastering Difficult Conversations

When managers are uncomfortable, they will avoid handling delicate situations. Give your supervisors the training they need to feel more confident, and deal with the problems before they do more harm.

$345.00 Add to Cart

Polite, Professional and Promotable: Etiquette for Today’s Workplace

Polite, Professional and Promotable: Etiquette for Today’s Workplace teaches you business etiquette ground rules.

$199.00 Add to Cart

The Complete Performance Review Toolkit

This toolkit contains customizable, ready-to-use forms that save time, help document results and make it simple to prepare and conduct effective performance reviews.

$199.00 Add to Cart

Communication Briefings

Communication Briefings is a monthly source of ideas and techniques that help you and your staff communicate more effectively in every situation - with employees, clients, everyone you meet.

$97.00 Add to Cart

Communicating for Results: How to Be Clear, Concise & Credible

In this course, twelve powerful strategies are illustrated that will help you communicate with credibility, logic and positive emotional power.

$295.00 Add to Cart

Communicating With People On The Job

The goal of this module is to help you improve your people skills by giving you some ideas that will help you communicate better at work.

$295.00 Add to Cart

For Employees...Being Positive in the Workplace: Good Attitudes Are Contagious

Negativity can spread through the office as quickly as the flu. Fortunately, a positive attitude is also contagious. Wouldn't you rather work with an optimist than someone who always finds fault?

$295.00 Add to Cart

How to Give and Receive Criticism

This course provides guidelines for giving positive, useful criticism to others and learning how to receive critisim to improve your own performance.

$295.00 Add to Cart

Power Writing: Techniques For Success

This course illustrates powerful techniques you can use to improve your writing skills, make writing easier and promote written communications that will help you and your company succeed.

$295.00 Add to Cart

Am I Making Myself Clear? Get Your Point Across Whenever You Communicate

With the advice presented in this multi-media product, you will learn to communicate your message effectively so that you prevent confusion, mistakes, conflict, low morale and poor productivity.

$387.00 Add to Cart

Better Business Grammar

This video offers dozens of tips you can use right away to avoid grammar and usage errors that can ruin your chance to make a good first impression.

$149.00 Add to Cart

Communicating for Results: How to Be Clear, Concise & Credible

No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people.

$149.00 Add to Cart

Communicating With Customers

The average organization loses up to 30% of its customers due to poor customer service. Don't let this happen to you!

$149.00 Add to Cart

Communicating With People on the Job

Make everyone in your organization an effective communicator.

$149.00 Add to Cart
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