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Audio CDs
 
Keys to Dealing with Angry & Frustrated Customers - Resolving Conflict without Giving Away the Store! $229.00
In this fiercely focused seminar, participants gain strategies, tactics, and psychological insights for dealing with demanding, irate, and unreasonable customers.
Think Like a Customer: Act Like an Owner $229.00
The key to providing exceptional service is to create a culture change from the top down within the organization in the way we communicate with our customers.
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