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Audio CDs

Keys to Dealing with Angry & Frustrated Customers - Resolving Conflict without Giving Away the Store!	$229.00
In this fiercely focused seminar, participants gain strategies, tactics, and psychological insights for dealing with demanding, irate and unreasonable customers.

Think Like a Customer: Act Like an Owner	$229.00
The key to providing exceptional service is to create a culture change from the top down within the organization in the way we communicate with our customers.

Want Fries with That? What Customer Service Up-selling and Cross Selling Really Bring to Your Bottom Line	$89.00
What are you waiting for? Selling to your existing customer base takes fewer resources and gives you a better ROI. Don’t be afraid of success – national sales guru Judy McKee shows how to guarantee your up-sell, cross sell success!