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[Tip Books & Special Reports]  [Training Tool Kits]  [Videos] 


Tip Books & Special Reports
 
37 Quick and Easy Tips You Can Use to Keep Your Customers $12.50
This tip book is full of ideas your employees can use to build customer satisfaction and loyalty.
Top Tips for Delivering First-Rate Customer Service $12.50
Keep this handy tip book on the desk of every customer service representative! It helps you teach staff members how to rebound from angry customers and see every complaint as an opportunity. Plus, much more!
Training Tool Kits
 
Customer Service Toolbox $675.00
First the bad news: the average company loses 10% - 30% of its customers annually due to poor customer service. Doing business is like having an election every day - and customers vote with their feet.
Videos
 
Communicating With Customers $149.00
The average organization loses up to 30% of its customers due to poor customer service: Don't be among them!
Listen & Win: How to Keep Customers Coming Back $149.00
Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors.
Make the Connection $149.00
The telephone: It's something we all use countless times each day. Can you think of any more basic or essential business tool?
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