Books Books

More Info

Communications

Customer Service

  Multi-Media
  Online Training
  Videos

Healthcare Facility Management

Hospitality Management

Human Resources

Management & Professional Development

Residential & Commercial Painting

Sales & Marketing

Customer Service > Books

Product Formats:

Books

10-Second Sales Scripts	$12.50
You don't need "tricks" and sneaky tactics to handle objections from prospects and customers.

Making Every Call Count	$25.00
No matter how telephone-savvy you and your employees are, your company can benefit from a telephone skills audit. This new special report will help you assess the quality of your company's phone transactions.

Achieving Excellence In Customer Service	$25.00
It's packed with tips and tactics you can put to use today to ensure top-notch customer service now - and beyond. And it's loaded with case studies of real-world companies that have developed blue-ribbon service organizations.

37 Quick and Easy Tips You Can Use to Keep Your Customers	$12.50
This tip book is full of ideas your employees can use to build customer satisfaction and loyalty.

Top Tips for Delivering First-Rate Customer Service	$12.50
Keep this handy tip book on the desk of every customer service representative! It helps you teach staff members how to rebound from angry customers and see every complaint as an opportunity. Plus, much more!