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 Customer Service  >  Videos

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Videos
 
Winning Over Even the Most Difficult Customers $149.00
Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and welcome the chance to win them over.
Seven Things Never to Say to Your Customers $149.00
Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface, but you could be unconsciously sabotaging your business if you're using them.
Think Like the Customer, Act Like the Owner $149.00
Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes, your staff will learn superior customer service techniques, including how to deal with - and win back - even the angriest customer.
Communicating With Customers $149.00
The average organization loses up to 30% of its customers due to poor customer service. Don't let this happen to you!
Communicating for Results: How to Be Clear, Concise & Credible $149.00
No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people.
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