Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

Workplace Training Center offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

9/10/14 How Not to Sound Stupid at Work
In addition to avoiding costly mistakes, you’ll know how to write clear, compelling emails, memos and proposals that get results—and get you noticed.
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9/4/14 The Top 10 Things You Need to Know When Investigating Sexual Harassment Claims
All workplace investigations should be professional, but sexual harassment investigations require an additional level of delicacy. How do you pose potentially uncomfortable questions without causing your witness to shut down?
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8/26/14 Problem Employees: The Top 7 Personalities That Disrupt the Workplace & How to Manage Them
Led by acclaimed author and HR expert Hunter Lott, you'll gain ready-to-use management strategies for ending the tyranny of difficult employees.
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9/17/14 EEOC's Pregnancy Guidance: New Employer Obligations, New Employee Protections
In this 90-minute webinar, Burt Fishman, one of the nation’s leading experts on workplace law, will guide you through the most sweeping change to pregnant employee protections in more than 30 years.
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