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Make the Connection: How to Be Effective and Productive on the Phone
The telephone: It's something we all use countless times each day. Can you think of any more basic or essential business tool? Because we use the telephone so often and so easily, we rarely pause to ask whether we're getting the most from our telephone time. But all of us should consider ways to improve our telephone skills and productivity. Improving phone skills can save you time, make you more money - and help you build valuable relationships.
Become a master telephone communicator as you discover how to:
Establish instant rapport on the phone - even with people you've never met
Calm irate callers - and win customers for life
Skillfully handle interruptions and background noise
Keep calls short and end them gracefully
And much more!
22 min.
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Put these proven strategies into practice, and you'll become a more professional communicator. Master them, and you'll make stronger connections with customers and others, and become more productive and effective on the phone.
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