7 Communications Mistakes that Cost You Money

In a tight economy, you can't let communication problems rob you of time, upset your customers and confuse your staff. Those costly mistakes include poor listening, e-mail confusion and arguments over "the little stuff." Wouldn't it be better to focus your team on your goals?

Join Ken Okel, professional speaker and communications expert, to discover how to bring out your staff's talents and strengths so you improve working relationships and increase productivity. His presentation, 7 Communications Mistakes that Cost You Money, is designed to make your work life more productive and harmonious.

Numerous studies have found that little problems play a big role in workplace satisfaction, lost sales and employee burnout. And do you want to add to employee stress during a time when the economy already has a lot of them on edge? There's a better way.

Learning Objectives:

• Find out how staying quiet can say a lot to clients.
• End small misunderstandings before they get big.
• Know when you need to immediately end an argument (even if you're winning).
• Eliminate e-mail confusion.
• Make sure your team isn't saying things that turn off customers.
• Embrace your clients so they'll understand your business and your message.

Presented by:

Ken Okel
Professional Speaker and Communications Expert

Ken Okel spent more than a decade on-air in the TV News business. He then raised millions of dollars in the nonprofit world. Now, as a professional speaker and communication expert, he helps professionals communicate better and become more efficient. Businesses learn positive techniques they can use right away in his presentation, Stop Crying in Your Cubicle. Ken is the incoming President of the Florida Speakers Association. To find out more and see him presenting the famous Police Dog Attack story, check out his personal Web site.

Who would benefit from this program?

• Managers
• Directors
• Executives
• Supervisors