Strategic Exit Interviewing: Cutting Edge Practices in Exit Interview Management

In this session we'll discuss the latest techniques and strategies to make your exit interviews work for you. Identify reasons for employee turnover, stop employee litigation before it starts, rebound high performers who have left the company and measure the success of diversity and glass ceiling initiatives. Join us and learn about exit interview methodologies, optimal time to conduct exit interviews, participation rate goals and how to reach them, tracking and reporting on data by demographic groupings and much more.

Learning Objectives:

• Five often ignored objectives for strategic exit interviews.
• Compare and Contrast: Employee Satisfaction Surveys vs. Exit Interviews.
• Exit Interview Methodologies - the pros and cons.
• Optimal Time to Conduct Exit Interviews **Myth Buster**.
• Participation Rate Goals and How to Increase Your Response Rates.
• Best Exit Interview Questions:
• How many?
• Quantitative and qualitative.
• Most important areas to cover to reach objectives.
• Identifying Trends Using Demographics.
• Measuring Diversity/Glass Ceiling Initiatives.
• Creating Reports from Exit Interview Data.
• Using Exit Interview Data to Reduce Employee Turnover - Next Steps.

Presented By:

Beth N. Carvin
CEO & President
Nobscot Corporation

Beth N. Carvin is a nationally recognized expert on employee retention and exit interviews. Over the past 20 years she has worked in the areas of human resources, business management, recruiting and retention. For the past seven years, in her role as CEO & President of Nobscot Corporation, she has assisted with the exit interviewing strategy for large, multi-national companies in every industry and in over 20 countries. Some of her clients include T-Mobile (USA), General Dynamics, Citizens Bank, Choice Hotels International, Girls and Boys Town, Missouri Department of Transportation, Princess Cruises, Campbell Soup Company and Intelsat.

A national speaker on employee retention issues, in 2005 Beth moderated a panel of Human Resources experts at the Conference Board's Employee Retention and Loyalty conference in Chicago and New York City. She has spoken at various state SHRM conferences on the strategic use of exit interviews.

Who would benefit from this program:

• HR Directors
• HR Managers
• HR Professionals

Continuing Education:

• This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Recertification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage.

Product Options:

• Audio Conference CD Only: $219.00 (includes S&H)