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Ouch! Resolving Conflict at Work
Shut down the rumor mill and prevent the predictable defensiveness, threats, and disappointments that are the inevitable outcome. The ability to handle conflict is a must for anyone in or aspiring to a leadership position.
This presentation will give you a new foundation for understanding the interpersonal aspects of conflicts. Blame gives way to accountability and conflicts will be handled with less hostility in less time. You’ll find the way OUT of conflict through the OUT Technique to find innovation and creativity.
Immediate take-aways to put in action:
Tools to face conflict with confidence
Skills for limiting legal and human resource issues
Techniques to communicate without blame, judgment and defensiveness
Topics covered:
Reactions to conflict
What are patterned responses to conflict
Strategies to address conflict quickly and effectively
Skills for communicating how to get results rather than get even
Lessons you can learn from conflict
How to find your way OUT of conflict to innovation and creativity
Learning Objectives:
Explore patterned reactions to conflict
Understand strategies to address conflict quickly and effectively
Apply the OUT technique to get results rather than get even
Gain confidence in addressing conflict so you can get to innovation and creativity
Presenter:
Sylvia Lafair, PhD, is President of CEO – Creative Energy Options, Inc., a global consulting company focused on optimizing workplace relationships through her exclusive PatternAware™ Leadership Model. Dr. Lafair, who was a practicing family therapist, took her talents into the work world and has revolutionized the way employees react and teams cooperate.
Dr. Lafair is the author of “Don’t Bring It to Work: Breaking the Family Patterns that Limit Success” published by Jossey-Bass. This is the first book to explore what happens when patterns originally created to cope with family conflicts are unleashed in the workplace. She has also written numerous articles for trade publications and national magazines.
Dr. Lafair has developed such intriguing workplace programs as: Don’t Bring It to Work: Decoding Office Politics; Get the But out of Your Yes: Effective Communication Skills; Ouch!: Resolving Conflict at Work; The Creative Edge: Team-based Innovation. CEO’s flagship program, Total Leadership Connections™ utilizes the tools of PatternAware™ Leadership to help individuals understand how behavior patterns developed at home and repeated at work can derail success and how to transform them into productivity, purpose, and profit.
As an executive coach and leadership educator, she has more than 30 years of experience with all levels of management from leading corporate officers of global companies to executives of non-profits and owners of leading family-owned businesses. She holds a doctorate in Clinical Psychology and has taught at Hahnemann University.
As a workshop leader or keynote speaker, Sylvia engages audiences with her natural storytelling ability. She weaves her knowledge of what makes a business successful using real life stories about workplace cultures. Her thought-provoking messages leave audiences with information to take back to the office and immediately put into practice.
Continuing Education:
This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Recertification Institute (HRCI).
This Program is approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.
This is a CEU presentation. Earn 0.15 CEU credits for attending. For a list of organizations accepting this CEU, please visit http://www.iacet.org
/resources/accept_
ceu.htm.
Product Options:
Audio Conference CD Only: $229.00 (includes S&H)
If you have problems registering online, or have any questions, please call our customer service department
at 1-800-431-7571.
Length: 1 hour 30 minutes
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