Essential Skills for First-Time Supervisors

This comprehensive multimedia product is full of action-oriented tips meant to guide first-time supervisors through those first tricky months of leading a team. This product serves dual purposes as a program trainers can use to conduct training sessions for groups or new supervisors and as a self-paced study course new supervisors can take on their own.

Chock-full of practical advice, this kit was developed with new supervisors in mind. They’ll learn how to:

• Avoid the common mistakes of new managers.
• Hone the five essential skills of all supervisors.
• Delegate effectively.
• Set and achieve goals that match those of the organization.
• Handle difficult situations with ease.
• And so much more!

Product contents:

• Dozens of assessment tools first-time supervisors can use to discover how they can play on their strengths and overcome their weaknesses
• A detailed guide new managers can use to facilitate their very first training session
• Countless Keys to Success every supervisor needs to excel in management
• 60-minute audio conference, Essential Skills for the New Supervisor (a $219 value)
• 21-minute video, How to SHINE is Difficult Management Situations (a $149 value)
• Loads of customizable and print-ready forms that save time and effort

The toolkit contains the following sections:

Section 1: Taking on Your New Role as Supervisor

Becoming a supervisor can feel like being swept up in a whirlwind, with many new responsibilities that require a complex set of skills. You're going to be busy, but it is crucial that you take time in the beginning to set the stage for your and your team's success. The audio conference in this section will take you through the processes of understanding your new role, planning what you need to do and working with your new team. You will discover how to push beyond the way you previously worked and focus your team on how everyone needs to work now and in the future.

Leadership expert, Kevin Eikenberry will show you how to discover what your boss wants from you, redefine your relationship with your team members, build on your strengths and develop a plan for meeting your goals.

In this section, you'll learn:

• The five things to do in your first month (or in the next month if you've already become a supervisor).
• Three common mistakes of new supervisors—and how to avoid them.
• What leadership is—and is not.
• Seven keys to delegating successfully.
• Five skills essential for new leaders.

Building on the information presented in the audio conference, this section also includes tools for delegating and setting goals—two critical roles you'll pay in your job as a supervisor.

Section 2: Shining in Management

As you step into management, you are stepping out of a world where someone else solved your problems and into a world where you are the primary problem solver. You will spend a good deal of time putting out fires, addressing people problems and resolving conflicts. You will become the go-to peson when your employees encounter challenges—or simply need to vent their discontent. Despite the kind of manager—or person you are, the role of Mr. or Ms. Fixit will take its toll on you. However, you can succeed in your new role as manager. You can shine even in the toughest management situations.

In this section, the video How to SHINE in Difficult Management Situations will teach you how to solve your toughest management problems by using the SHINE method. In addition, you are provided with all the tools you need to teach your own employees how to SHINE in difficult situations. Because, after all, if you run a team of highly capable problem solvers, you will be able to focus on other aspects of your job.

In this section, you'll learn how to:

• Defuse difficult situations.
• Develop creative solutions.
• Maintain high levels of enthusiasm.
• Train your employees to use the SHINE technique to resolve their own difficult workplace situations.

Section 3: Assessing Your Skills

As a first-time supervisor, no one expects you to know everything—not even your boss. And you are allowed a bit of a learning curve to bring yourself up to speed. To play off of your strengths and work on your weaknesses, you need to have a solid understanding of what you do well and where you should make improvements.

Take the included quizzes to assess how you work, manage and interact with others so that you can make changes as needed. You can also customize and distribute these quizzes to your staff members as training exercises or ice breakes for meetings.

With these ready-made training materials, you'll smoothly make the transition from individual contributor to leader!

Click here to view the Table of Contents.