A Toolbox for Customer Service Training
First the bad news: The average company loses 10% - 30% of its customers annually due to poor customer service. Doing business is like having an election every day - and customers vote with their feet. Unhappy customers walk - and sometimes run - to your competitors. Working with dissatisfied customers takes a toll on your employees, resulting in higher stress and increased turnover.
Now the good news: On average, companies that institute effective customer service training programs see profits jump 25%. Businesses that implement customer service training also report lower staff turnover and increased job satisfaction.
But who has time to put together a customer service training program?
Our Meetings-in-a-Box: Customer Service "toolbox" provides everything you need to quickly and easily put together a comprehensive customer service training program. There are eight video-based modules, each covering an important aspect of customer service. The videos include:
Each video module comes with an agenda, attendance sheet, written program guide, discussion questions, and a quiz. These materials will help turn the passive watching of a training video into an open forum for discussion and help your staff more fully learn the basics of customer service. The modules can be presented in any order, so new employees can enter the program at any time.
The toolbox also contains 37 weekly tips that are perfect for distributing to your employees once a week to reinforce the importance of customer service all year long.
If bought separately, the cost of these these video-learning modules would be over $1,200, and we usually sell it for $795, but if you order now, you can receive all eight customer service videos on VHS or DVD, lesson plans, quizzes, plus the 37 weekly tips for your staff, all for the special introductory rate of
only $675 - that's 15% off the regular price.
Try it risk free. Try Meetings-in-a-Box: Customer Service for 30 days. If it doesn't save you many hours of preparation time, and improve your customer service training, just send it back for a full refund.
Make your training budget go farther
Most employee training consists of classes, seminars or conferences. These are expensive, and you pay for each class for each attendee. This program can be used over and over again for all new staff members as they come along, saving you money. No per person costs and no ongoing fees are required. Improve your customer service training program and save training budgets at the same time.
Remember, it's risk free. If you are not satisfied, return it for a full refund.