Communicating With Customers
The average organization loses up to 30% of its customers due to poor customer service. Don't let this happen to you! This best-selling program reveals how you can keep customers coming back by avoiding the eight most common mistakes made when servicing customers.
Communicating With Customers includes a Program Guide that you can photocopy and distribute to staff to reinforce all the strategies and techniques they'll learn.
This program is for:
Managers and staff alike who service customers... and want to keep them!
For a preview of this video, start the file below.
Having trouble viewing the preview? Click here to view the video on YouTube.