Communicating With Customers

The average organization loses up to 30% of its customers due to poor customer service. Don't let this happen to you! This best-selling program reveals how you can keep customers coming back by avoiding the eight most common mistakes made when servicing customers.

21 min.

Includes:

Communicating With Customers includes a Program Guide that you can photocopy and distribute to staff to reinforce all the strategies and techniques they'll learn.

This program is for:

Managers and staff alike who service customers... and want to keep them!

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