Seven Things Never To Say To Your Customers


Online Training Course Description:

Online Training Courses--Communication

You know the right things to say to a customer. Do you know the wrong things to say? You probably already know the obvious ones, but some seemingly harmless statements can damage a customer’s service experience, wreck a customer’s satisfaction and drive away business.

This course shows you seven deadly statements to avoid and techniques you can use ensure that you always use the right words with your customers and practice the kind of communication that makes for great service!

Learning Objectives:

  • Describe how to avoid the seven statements you should never say to a customer.

Estimated time to complete this course is 45 minutes. The video length is 18 minutes.

Online Training Course Contents:

Online training courses keep your trainees engaged by providing topic specific questions throughout the course, automatically stopping the playback after each key topic. As each key element is presented, the video pauses and the student must display an understanding by completing an interactive assessment. Immediate feedback is provided and the student is able to progress to the next step. Additionally, when you sign up your employees, you can track who has completed the course and who hasn’t.

Each course includes a:

  • Pre-test.
  • Post-test.
  • Completion certificate.
  • Monthly tracking report.

Need more information? Please call 1-800-788-0914 for any questions and to:

  • Sign up more than 10 trainees.
  • Order multiple courses.
  • Arrange a free online preview of any of the online training courses.

Otherwise, please select the option below and enter your trainees' email addresses into the "Attendee Email" section of the checkout process. You will receive an email confirmation in one to two business days with your log-in information and instructions.

For a preview of this video, start the file below.






QuantityPriceProduct Options
$295.00 Online Training- 1-10 Trainees



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