Communicating With Customers

Online Training Course Description:

Providing excellent customer service is critical to your organization’s success, but in order for you serve the customers well, you have to be able to communicate with them effectively. This involves making sure that you know the eight most common problems people have when communicating with customers and what you can do to avoid them.

This course shows you how to deal with the most common pitfalls you will encounter when dealing with customers and provides techniques you can use to avoid them and make sure your customers experience superior customer service every time!

Learning Objectives:

• Discuss the eight most common communication problems people have with customers and specific techniques you can used to avoid them.

Estimated time to complete this course is 45 minutes. The video length is 20 minutes.

Online Training Course Contents:

Online training courses keep your trainees engaged by providing topic specific questions throughout the course, automatically stopping the playback after each key topic. As each key element is presented, the video pauses and the student must display an understanding by completing an interactive assessment. Immediate feedback is provided and the student is able to progress to the next step. Additionally, when you sign up your employees, you can track who has completed the course and who hasn’t.

Each course includes a:

• Pre-test.
• Post-test.
• Completion certificate.
• Monthly tracking report.

Need more information? Please call 1-800-788-0914 for any questions and to:

• Sign up more than 10 trainees.
• Order multiple courses.
• Arrange a free online preview of any of the online training courses.

Otherwise, please select the option below and enter your trainees' email addresses into the "Attendee Email" section of the checkout process. You will receive an email confirmation in one to two business days with your log-in information and instructions.