|
Everyone's Customer Service Role
Online Training Course Description:
Leaders of successful organizations realize that all their people, from top management to those on the front line, are one another’s customers. Think of customer service as a chain. A strong unbroken chain between employees helps guarantee superior service to customers. But even one weak link can break the chain and harm everyone’s customer service efforts. Of course, the way employees treat one another indirectly affects those external customers.
In this course, you’ll see how the actions of every employee, even those who have no external customers, can break the customer service chain. And you’ll see how that broken chain affect the health, and even the life of your organization.
Learning Objectives:
- Identify actions that can lead to a break in the customer service chain.
Estimated time to complete this course is 25 minutes. The video length is 13 minutes.
Online Training Course Contents:
Online training courses keep your trainees engaged by providing topic specific questions throughout the course, automatically stopping the playback after each key topic. As each key element is presented, the video pauses and the student must display an understanding by completing an interactive assessment. Immediate feedback is provided and the student is able to progress to the next step. Additionally, when you sign up your employees, you can track who has completed the course and who hasn’t.
Each course includes a:
- Pre-test.
- Post-test.
- Completion certificate.
- Monthly tracking report.
Need more information? Please call 1-800-788-0914
for any questions and to:
- Sign up more than 10 trainees.
- Order multiple courses.
- Arrange a free online preview of any of the online training courses.
Otherwise, please select the option below and enter your trainees' email addresses into the "Attendee Email" section of the checkout process. You will receive an email confirmation in one to two business days with your log-in information and instructions.
|