Winning Over Even The Most Difficult Customers: Going Beyond "Service With A Smile"

Online Training Course Description:

Stressful and frustrating circumstances can turn even the best customer into a problem. But since difficult customers are a fact of life, it’s up to you to turn the situation around and make the most of every conservation you have with customers – regardless of how difficult they can be.

This course teaches you important skills you can use to win over even the most difficult customers and to become the strongest leader you can be!

Learning Objectives:

• Describe how you can change frustrating and stressful situations into positive customers service experiences.

Estimated time to complete this course is 45 minutes. The video length is 23 minutes.

Online Training Course Contents:

Online training courses keep your trainees engaged by providing topic specific questions throughout the course, automatically stopping the playback after each key topic. As each key element is presented, the video pauses and the student must display an understanding by completing an interactive assessment. Immediate feedback is provided and the student is able to progress to the next step. Additionally, when you sign up your employees, you can track who has completed the course and who hasn’t.

Each course includes a:

• Pre-test.
• Post-test.
• Completion certificate.
• Monthly tracking report.

Need more information? Please call 1-800-788-0914 for any questions and to:

• Sign up more than 10 trainees.
• Order multiple courses.
• Arrange a free online preview of any of the online training courses.

Otherwise, please select the option below and enter your trainees' email addresses into the "Attendee Email" section of the checkout process. You will receive an email confirmation in one to two business days with your log-in information and instructions.

For a preview of this video, start the file below.