Think Like The Customer, Act Like The Owner

Online Training Course Description:

Providing good customer service is important to your company, and it is your responsibility to show customer respect.

This course shows you some tips on how to think like the customer and act like the owner so you can deliver great customer service. You'll learn how to handle common sticky situations with professionalism.

Learning Objectives:

• Describe what it means to “think like a customer” and “act like an owner.”
• Identify techniques to help you navigate tricky customer service situations.

Estimated time to complete this course is 40 minutes. The video length is 20 minutes.

Online Training Course Contents:

Online training courses keep your trainees engaged by providing topic specific questions throughout the course, automatically stopping the playback after each key topic. As each key element is presented, the video pauses and the student must display an understanding by completing an interactive assessment. Immediate feedback is provided and the student is able to progress to the next step. Additionally, when you sign up your employees, you can track who has completed the course and who hasn’t.

Each course includes a:

• Pre-test.
• Post-test.
• Completion certificate.
• Monthly tracking report.

Need more information? Please call 1-800-788-0914 for any questions and to:

• Sign up more than 10 trainees.
• Order multiple courses.
• Arrange a free online preview of any of the online training courses.

Otherwise, please select the option below and enter your trainees' email addresses into the "Attendee Email" section of the checkout process. You will receive an email confirmation in one to two business days with your log-in information and instructions.

For a preview of this video, start the file below.