A New Supervisor's Guide to Turning Around Poor Performers
This comprehensive, multimedia product is full of action-oriented tips that will teach first-time supervisors how to plan and execute with confidence those sometimes uncomfortable coaching and feedback sessions. It serves dual purposes as a program trainers can use to conduct workshops for groups of
new supervisors and as a self-paced study course new supervisors can take on their own.
This valuable tool delves into the nitty-gritty of turning around poor performance. New supervisors will learn how to bring out the best in every employee in their departments.
- Top tips for coaching employees.
- Language for addressing challenging employee behavior.
- Why employees do the things they do.
- Which types of consequences are most effective.
- The most common performance management mistakes.
- How to turn around bad behavior.
- And much more!
This product contains 16 flashcards that detail the common people problems managers face in the office and how they can coach employees to succeed; dozens of Keys to Success that every supervisor needs in order to excel in management; and, best of all, loads of customizable and print-ready forms that save time and effort.
By purchasing A New Supervisor’s Guide
to Turning Around Poor Performers, you are equipping your new supervisors with tactics for coaching
all their employees to succeed; for addressing performance problems; and for managing even the
most difficult personalities.
- 16 detailed flashcards that teach new supervisors how to address common employee performance issues
- A guide trainers can use to facilitate a training session for first-time supervisors
- A Viewer's Guide training participants can reference during the training session and long after the training session is over
- Dozens of Keys to Success every supervisor needs to address and correct poor performance
- 60-minute audio conference, Critical Tips for Turning Around Poor Performer (a $219 value)
- 21-minute video, Becoming a Coach: Bringing Out the Best in Employees (a $149 value)
- Loads of customizable and print-ready forms that save time and effort
This product contains the following sections:
Section 1: Bringing Out the Best in Employees
Of all the supervisory roles you’ll play on a day-to-day basis, coaching employees is
the most important. When you can effectively coach, you can improve employee performance and behavior, and that ensures that your team hits important goals. Fail to
coach employees when they need it and you fail as a manager. It’s that simple.
Unfortunately, coaching skills are often the most lacking in first-time supervisors.
Having had rare—or no—opportunities to coach people to perform at a higher level,
they struggle when confronted with performance or behavior problems. All too often, they look the other way while the problems fester. The good news is that becoming an
excellent coach is not as hard as it might seem, and with some practice, you can learn how to bring out the best in your employees.
In this section, the video Becoming a Coach: Bringing Out the Best in Employees will teach you how to coach all your employees, both those who need corrective measures and those who are already great but you want to catapult to the next level.
In this section, you’ll learn how to:
- Develop a game plan for coaching employees.
- Approach staffers who need
- Have the maximum impact on
each employee you coach.
- Help workers grow in their jobs.
Section 2: Correcting Performance Issues
Being a supervisor would be much easier if you could change employees’ behavior.
You can’t. Their behavior is their choice. But with the skills you will learn in this section
you can exert powerful influence over their decisions about how to behave.
No matter how puzzling an employee’s behavior, people always have a reason for what
they do. By learning what people gain from their actions and what motivates them, you
can develop a plan that will encourage
them to behave the way you want—or
to stop doing the things you don’t want.
In this section, you’ll learn:
- How expected consequences
- Which types of consequences are
- The most common performance
- How to apply a simple coaching
- How to balance four types of
To guide you in applying the advice
from the audio conference, we’ve
included an Employee Behavior
Checklist, which will direct you in
assessing behavior and the best way
to influence it; 7 Rules for Delivering
Criticism; and a Sample Corrective
Feedback Documentation Form.
Section 3: Managing Difficult People
Despite the amount of coaching you offer, it is inevitable that some of your employees
will display negative behaviors that stand to hurt your team. Often, a behavior is a part
of someone’s character—a quality that extends into an employee’s personal life. It is
very tricky to address poor behavior because in many cases, employees will feel like
you’re attacking them personally and may become defensive or angry.
Still, it is critical for you to work with your staffers to correct problem behaviors in
the workplace and to ensure that the actions of one employee don’t destroy the productivity,
morale—and success—of your entire team.
In this section, you’ll find 16 flashcards that cover the most common difficult people you’ll face at work. These cards will guide you in planning and executing feedback sessions in which you work with employees to improve behaviors that are
proving detrimental to the team. In a quick-read, step-by-step format, the flashcards help to ensure that you provide thorough feedback in a diplomatic
and constructive manner and
that you receive employee buy-in and cooperation.
- Describes the behavior and why it
is critical for you to address
- Lists reasons why the behavior
occurs so that you can fully
understand it. After all, you must
understand the behavior before
you can fix it
- Provides a detailed script for holding
the feedback session with your
Here’s to the success of all the first-time supervisors in your organization!
Click here to view the Table of Contents.