A New Supervisor's Guide to Turning Around Poor Performers

This comprehensive, multimedia product is full of action-oriented tips that will teach first-time supervisors how to plan and execute with confidence those sometimes uncomfortable coaching and feedback sessions. It serves dual purposes as a program trainers can use to conduct workshops for groups of new supervisors and as a self-paced study course new supervisors can take on their own.

This valuable tool delves into the nitty-gritty of turning around poor performance. New supervisors will learn how to bring out the best in every employee in their departments.

They’ll discover:

• Top tips for coaching employees.
• Language for addressing challenging employee behavior.
• Why employees do the things they do.
• Which types of consequences are most effective.
• The most common performance management mistakes.
• How to turn around bad behavior.
• And much more!

This product contains 16 flashcards that detail the common people problems managers face in the office and how they can coach employees to succeed; dozens of Keys to Success that every supervisor needs in order to excel in management; and, best of all, loads of customizable and print-ready forms that save time and effort.

By purchasing A New Supervisor’s Guide to Turning Around Poor Performers, you are equipping your new supervisors with tactics for coaching all their employees to succeed; for addressing performance problems; and for managing even the most difficult personalities.

Product Contents:

• 16 detailed flashcards that teach new supervisors how to address common employee performance issues
• A guide trainers can use to facilitate a training session for first-time supervisors
• A Viewer's Guide training participants can reference during the training session and long after the training session is over
• Dozens of Keys to Success every supervisor needs to address and correct poor performance
• 60-minute audio conference, Critical Tips for Turning Around Poor Performer (a $219 value)
• 21-minute video, Becoming a Coach: Bringing Out the Best in Employees (a $149 value)
• Loads of customizable and print-ready forms that save time and effort

This product contains the following sections:

Section 1: Bringing Out the Best in Employees

Of all the supervisory roles you’ll play on a day-to-day basis, coaching employees is the most important. When you can effectively coach, you can improve employee performance and behavior, and that ensures that your team hits important goals. Fail to coach employees when they need it and you fail as a manager. It’s that simple.

Unfortunately, coaching skills are often the most lacking in first-time supervisors. Having had rare—or no—opportunities to coach people to perform at a higher level, they struggle when confronted with performance or behavior problems. All too often, they look the other way while the problems fester. The good news is that becoming an excellent coach is not as hard as it might seem, and with some practice, you can learn how to bring out the best in your employees.

In this section, the video Becoming a Coach: Bringing Out the Best in Employees will teach you how to coach all your employees, both those who need corrective measures and those who are already great but you want to catapult to the next level.

In this section, you’ll learn how to:

• Develop a game plan for coaching employees.
• Approach staffers who need coaching.
• Have the maximum impact on each employee you coach.
• Help workers grow in their jobs.

Section 2: Correcting Performance Issues

Being a supervisor would be much easier if you could change employees’ behavior. You can’t. Their behavior is their choice. But with the skills you will learn in this section you can exert powerful influence over their decisions about how to behave.

No matter how puzzling an employee’s behavior, people always have a reason for what they do. By learning what people gain from their actions and what motivates them, you can develop a plan that will encourage them to behave the way you want—or to stop doing the things you don’t want.

In this section, you’ll learn:

• How expected consequences drive behavior
• Which types of consequences are most effective
• The most common performance management mistakes
• How to apply a simple coaching model
• How to balance four types of feedback

To guide you in applying the advice from the audio conference, we’ve included an Employee Behavior Checklist, which will direct you in assessing behavior and the best way to influence it; 7 Rules for Delivering Criticism; and a Sample Corrective Feedback Documentation Form.

Section 3: Managing Difficult People

Despite the amount of coaching you offer, it is inevitable that some of your employees will display negative behaviors that stand to hurt your team. Often, a behavior is a part of someone’s character—a quality that extends into an employee’s personal life. It is very tricky to address poor behavior because in many cases, employees will feel like you’re attacking them personally and may become defensive or angry.

Still, it is critical for you to work with your staffers to correct problem behaviors in the workplace and to ensure that the actions of one employee don’t destroy the productivity, morale—and success—of your entire team.

In this section, you’ll find 16 flashcards that cover the most common difficult people you’ll face at work. These cards will guide you in planning and executing feedback sessions in which you work with employees to improve behaviors that are proving detrimental to the team. In a quick-read, step-by-step format, the flashcards help to ensure that you provide thorough feedback in a diplomatic and constructive manner and that you receive employee buy-in and cooperation.

Each flashcard:

• Describes the behavior and why it is critical for you to address
• Lists reasons why the behavior occurs so that you can fully understand it. After all, you must understand the behavior before you can fix it
• Provides a detailed script for holding the feedback session with your staff members

Here’s to the success of all the first-time supervisors in your organization!

Click here to view the Table of Contents.