Managing Workers Remotely:
Building Trust in a Virtual Setting

Working remotely is great for the freedom and the flexibility it gives workers and companies—but what are the special challenges that come with managing people you don’t hang out at the water cooler with and see in person every day?

As the “virtual revolution” continues to spread, how can companies ensure that virtual team collaboration is producing results you want?

Managing partner of OnPoint Consulting Darleen DeRosa has an answer to that question—a simple process called the RAMP Model—Relationships, Accountability, Motivation and Purpose and Process. Based on a groundbreaking research study that is described in the book Virtual Team Success,which she co-authored with Richard Lepsinger, the RAMP Model describes four areas that can make or break your virtual teams.

But of all the parts of the RAMP Model, a lot hinges on one critical aspect under Relationships—something that drives virtual team performance: TRUST.

Why does trust matter so much? What can you accomplish when you have it versus when you don’t?

What are the barriers to building trust when you’re leading from a distance—and what are the symptoms of the distrust that could be slowly destroying your virtual team?

Darleen is joined by Charles Green, founder and CEO of Trusted Advisor Associates, author of Trust-based Selling, and co-author of The Trusted Advisor. Charles zeros in on the trust issue by explaining the Trust Equation (the four key components that make up trustworthiness) and the Trust Temperaments (the different strategies people pursue to become or be seen as trustworthy). These simple techniques help you interpret your own trust quotient, as well as provide concrete tips aimed at building trust specifically in a virtual environment.

Sign up today to get this essential training on one of the core components affecting the effectiveness and performance of your virtual team. Trust takes time to build—and mere seconds to destroy. Set yourself and your team up for real success in the virtual workplace by arming yourself with the expertise that Darleen and Charles present in this accredited conference.

Learning Objectives:

• How do they do it? What differentiates top performing virtual teams?
• How does trust become even more important—and harder to establish—in a virtual setting?
• The invisible barriers to building trust virtually that you probably aren’t even aware of
• What are the warning signs of a lack of trust in a virtual setting—and what are the antidotes?
• Why familiarizing yourself with the core components that make up trustworthiness will save your sanity and your team
• The most practical tips to building trust in a virtual setting

Presented By:

Darleen DeRosa, Ph.D.

Darleen DeRosa, Ph.D. is a managing partner at OnPoint Consulting. Darleen brings ten years of consulting experience, with expertise in talent management, executive assessment, virtual teams, and organizational assessment.

Darleen previously was an executive director in the assessment practice at Russell Reynolds Associates, where she conducted assessments of senior executives and worked closely with CEOs and Boards. She has also served as Assessment Practice Leader for Right Management, where she grew the assessment practice. She provided assessment solutions to help organizations facilitate selection, succession, and leadership development initiatives.

Darleen received her B.A. from the College of the Holy Cross and her M.A. and Ph.D. in social/organizational psychology from Temple University. She is a member of The Society for Industrial and Organizational Psychology (SIOP) and other professional organizations. She has published book chapters and articles in journals and recently co-authored Virtual Team Success: A Practical Guide to Working and Leading from a Distance.

Charles H. Green

Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates, he is author of Trust-based Selling and co-author of The Trusted Advisor. He has worked with a wide range of industries and functions globally.

Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers. Charles spent 20 years in management consulting. He majored in philosophy at Columbia University and has an MBA from Harvard.

A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review, and is a contributing editor at RainToday.com.

Who Would Benefit From This Program:

• Managers
• Directors
• Professionals

Why an Audio Conference is Right for You:

• Fast, convenient learning without any out-of-office time lost.
• No travel-related expenses or complications.
• The perfect way to train as many employees as you like.
• 100% Guarantee: If you are dissatisfied, you are entitled to a complete refund.

Product Options:

Audio Conference Formats Explained

• On-Demand: $219.00
• Audio Conference CD Only: $229.00 (includes S&H)

• Audio Conference CD Only with Communication Briefings: $299.00 (includes S&H)

Communication Briefings is a monthly newsletter that provides subscribers with down-to-earth communication ideas and techniques they can put into action to persuade clients, influence peers and motivate employees. The advice offered in each issue will help readers earn approval, command respect, spur productivity, gain recognition and win public support.

Length: 1 hour 30 minutes

Want an All-Access Monthly Audio Conference Pass? Click here for details.