Keys to Dealing with Angry & Frustrated Customers - Resolving Conflict without Giving Away the Store!

In this fiercely focused seminar, participants gain strategies, tactics, and psychological insights for dealing with demanding, irate and unreasonable customers, learn to deal with difficult customers with diplomacy and tact, say "no" without causing resentment, and resolve problems without giving away the store.

This 90-minute audio conference is clear, concise and geared to give your people quick resoluts that will empower them to defuse anger and reach agreements that balance the interests of both your customers AND your company. Your employees will be able to speak to the most difficult of customers with the confidence, strategy, diplomacy and tact of a diplomat!

Learning Objectives:

• Diffuse demanding, irate & unreasonable customers.
• Handle difficult customers with diplomacy & tact.
• Say "no" without causing resentment.
• Resolve problems without giving away your store.

Presented By:

Myra Golden

Myra Golden gained national attention when she helped a client slash their corporate account defection rate by 50% by drastically reducing complaint response time, teaching frontline employees to truly see complaints as gifts, and equipping employees with solid skills to completely restore customer confidence after service mishaps - all without giving away the store.

Her keynotes and training programs are hallmarked with hard-hitting analogies, thought-proving stories and humor, and she leaves audiences with the inspiration to truly make their new ideas work. Myra is lauded for consistently delivering practical easy-to-implement strategies that result in real and measurable organizational change.