Communicating with Customers for Results

The key to success in business today is the ability to communicate effectively with your customer. After all, if you aren't excited by your products or services, why would your customer be?

The key to attracting and retaining customers is the way we communicate with them. The quality of the relationship and the results we get are directly tied to the quality if the communication between our customers and ourselves.

Learning Outcomes:

- Interpret the eight vital business communications principles
- Explain why attitude is everything
- Express ways to harness to the power of enthusiasm
- Identify the techniques of high performance listening
- Discuss the art of complaint mastery

Presenter Information:

Michael Bayer, MBA
Vice President of Training and Educational Services
Custom Learning Systems

Michael is the Vice President of Training and Educational Services at the Custom Learning Systems Winnipeg Canada office. He leads a team of dedicated consultants, referred to as "The Implementation People" who are dedicated in helping people and organizations change. In the last five years, Michael's focus has been on healthcare.

An author of two books, he is currently co-authoring "Keep Your Pharmacists and Pharmaceutical Workers for Life." with Brian Lee, CSP.

His experience encompasses senior management and consulting positions in both public and private sector organizations including Human Resources Development Canada, NavCanada, and AT & T.

Michael is a University of Winnipeg graduate, holding Bachelors Degrees in both Arts and Science. He recently received his MBA and is currently pursuing a PhD in Management at California Coast University.

He was awarded The Canadian Association of Professional Speakers Winnipeg Chapter, Presentation Mastery Award for Speaking Excellence in 2004. He was a finalist in the 1998 World Championship of Public Speaking.

Michael is a member of The Canadian Association of Professional Speakers, The Canadian Association for Therapeutic Humour, The Society of American Magicians and The University of Winnipeg Alumni Association. He currently serves on the Board of Regents of the University of Winnipeg.

On a personal note, Michael loves performing as a professional magician and lives with his wife and two daughters in Winnipeg , Manitoba.

Continuing Education:

This Program has been approved for 1.5 CM Continuing Education Credits. Please visit www.icpm.biz for more information.